I have always held the company in high regard, but my recent experiences have been quite disappointing, although not entirely their fault. My vehicle was scheduled for a specialized repair, but the contractor failed to show up on the initial appointment. I rebooked, but after traveling 20 miles again, I was informed that the contractor was delayed due to traffic. After waiting for two and a half hours, I ultimately canceled the job. While I understand this was not entirely the company's fault, they chose an unreliable contractor, which reflects poorly on them. I am a long-standing customer and feel let down.
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