I ordered a bike as a Christmas gift, following the timeline provided on the website and in the confirmation email. All communications indicated a delivery date of 12/22, but it hasn't arrived, and now the shipping service states it will be 12/29. With no phone support available, I've emailed the company four times over the past week with no response. The shipping cost was around $300, and we spent about $2400 for what was meant to be the perfect Christmas surprise. Instead, we are facing a disappointing holiday. The most frustrating part is the lack of any response.
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