ronsterrides.com

Excellent Experience with the Bike Purchase

I purchased a Bonnell 775 MX from a reputable seller. Although there were significant delays with the bike, this was not the seller's fault but rather a supply issue from the manufacturer. The team maintained regular communication throughout the process (kudos to the representative). After about three months of waiting, they unexpectedly refunded the shipping cost, which was a commendable gesture. The bike finally arrived, and my son is absolutely thrilled. He is extremely satisfied with this bike. Previously, he rode a different model that faced scrutiny from local authorities. Despite his careful riding and protective gear, he was warned about potential consequences. With this new bike, he can ride freely without concern, simply pedaling past officers who now wave at him. The bike offers exceptional power, is lightweight, and we’re looking forward to testing its off-road capabilities soon. As an avid mountain biker, I’m particularly impressed with the suspension and brakes. I also prefer the twist throttle over the more typical thumb throttle. Considering it has a motor and a large battery, it’s surprisingly agile—far surpassing the previous model. The power-to-weight ratio is remarkable, with torque and speeds reaching 30 mph comparable to his modified bike. It can reach around 35 mph, which is ideal for his needs.

Date of experience: Dec 23, 2025

Misleading delivery and lack of communication

I ordered a bike as a Christmas gift, following the timeline provided on the website and in the confirmation email. All communications indicated a delivery date of 12/22, but it hasn't arrived, and now the shipping service states it will be 12/29. With no phone support available, I've emailed the company four times over the past week with no response. The shipping cost was around $300, and we spent about $2400 for what was meant to be the perfect Christmas surprise. Instead, we are facing a disappointing holiday. The most frustrating part is the lack of any response.

Date of experience: Dec 23, 2025

Received a Bonnell 775 MX and very satisfied

I got a Bonnell 775 MX from a seller. Although there were significant delays, they were not at fault; it was due to supply issues. The seller kept me updated throughout the process, which I appreciated. After about three months of waiting, they refunded the shipping costs, which I hadn't requested but was a nice gesture. The bike finally arrived, and my son is thrilled with it. He previously had a different model but faced issues with local regulations. With this new bike, he can ride freely and enjoys its power and lightweight design. I'm impressed with the suspension and brakes, and we can't wait to test its off-road capabilities.

Date of experience: Dec 23, 2025

Extremely poor customer service

I experienced the worst customer service ever. Communication was only via email, and responses took days. We bought a bike for our son at $2500, but upon assembly, the charger didn’t work. After contacting the seller, they took days to reply and requested a video of the issue. After sending that, they asked us to test a different socket, which took more time. Now, two weeks later, my son is unable to ride his bike. We ordered a replacement charger for $150, and it’s been a week with no update. They finally informed us that they need to submit a warranty claim. Why can't they just send a replacement charger? We paid for a bike with a faulty charger, and now my son has to wait even longer. This has been a terrible experience, and it’s unfair to make a child wait. I would not recommend this company.

Date of experience: Oct 13, 2025

Frustrating order experience

I ordered a Bonnell 775mx from a seller in June. I initially asked if they could charge my debit card twice, but they declined due to being a new company. I ended up using a different credit card, which was approved, but my order was canceled because they required a photo ID matching the credit card address. After providing that, I finally secured a preorder for the August batch. However, when August came, they informed me that no bike was available for me. I had previously expressed my frustration about the ID requirement, feeling like they were toying with me. They eventually refunded me, but the entire process was stressful and poorly handled. If I had ordered from another vendor, I would have received a bike by September. Now, I'm waiting for a November bike from a different seller.

Date of experience: Aug 21, 2025

Excellent service

Date of experience: May 05, 2025