Ordered a lot of sale items from this company. Waited for delivery but after 2 weeks nothing arrived. I sent 4 e-mails and i called both tel numbers on the web site but no answer. (One of them said it was an incorrect number.) Then all of a sudden i had an email from them to say if i did not collect my order from a drop off locker (DPD were the delivery company) by the same day then the goods would go back to the Depot and then returned to them, Roo Beauty. I sent 2 more e mails asking for a tracking number and explaining that i have still not had delivery of my order or any information about where the locker was that i could collect it from. Finally a week later i got a tracking number and put it into the DPD system which then said it was on its way back to the delivery depot. Sent yet another 2 e-mails which was met with silence, nothing. Finally received an e-mail saying that they had issued a full refund, as yet nothing has turned up in my bank account. Personally i think they are either in the process of closing the company down or going bankrupt. Very bad customer service, and so unprofessional. I will not be ordering from them ever again.
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The home of great quality beauty storage solutions. Beauty cases, trolleys and bags ideal for nail technicians, hairdressers, beauticians and home use.
