I purchased a roof light and encountered issues with the seal breaking after multiple phone calls, which were eventually resolved. A few months later, one of the motors stopped working. Despite several calls and no callbacks, I was initially blamed for the issue after the technician failed to show up twice. The company did fix it eventually, but now, within two years, another motor has failed. I have emailed with no response, despite promises of a reply. After many conversations with various representatives, I learned the motors were not suitable for my window. Recently, engineers attempted to replace them but couldn't proceed. I was promised priority service, yet I am still waiting for a callback. The experience has been utterly frustrating.
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Roof Maker design, manufacture and supply world class rooflights. Our unique, patented suite of products deliver the sleek innovation, quality and durability to transform your bold vision into breathtaking reality.