My experience was frustrating. They took my payment without sending any confirmation for the booking. After multiple follow-ups via email and phone, I had to visit their office in person. There, I learned that the room I paid for was no longer available, despite the reservation. I was offered an unsuitable alternative. When I inquired about other options on their website, I was told that 'available' did not guarantee actual availability. I requested a refund and am currently waiting for it through a payment service, as they have stopped responding.
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