I booked a room through Roomer after struggling to find availability on my usual sites like Trivago, Airbnb, and Booking.com. After I made the payment, I received an email saying a confirmation would follow, but it never did. When I arrived at the property, the host was nowhere to be found. I contacted him via the Airbnb app, and he told me he had informed Agoda that he could not accept the booking, asking them to cancel and issue a refund. However, I never booked through Agoda—I booked through Roomer. The host also mentioned he didn't even use or list on Roomer.Stranded, I emailed Roomer, and they promised to respond within 24 hours which was too long, so we called multiple times to which they eventually hung up without answering any! I ended up booking an Airbnb after 3 hours at the property and requested a refund. Over the next few days, Roomer asked if I had managed to check in, but I never received a response or refund to my reply. In the end, I had to claim the money back through my bank.
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The place where people book hotel rooms from other people who had to cancel their vacations.
