I had a terrible experience with the service. I purchased a toddler floor bed for £630, but instead received a large box filled with unfinished and poorly crafted wood pieces. After providing evidence via email, they acknowledged their mistake and promised a 'full replacement.' They also suggested I could 'bin or burn it,' which I did. A few days later, they informed me that the replacement would take an additional 3 weeks, on top of the initial 2-week delay, and their responses took 1-2 days each time. This timeline was unacceptable, so I opted for an alternative and requested a full refund. Suddenly, they required me to return the bed to receive the full refund, which I couldn't do, leaving me with only £110 back from my £630 purchase! This is a truly disappointing way to conduct business.
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Roomix | Furniture that Fits.
Make your home your own with Roomix. Get built to order furniture from expert joiners along with easy instructions and on-hand support. Floor Beds, Kids furniture, wall panelling, shelving, radiator covers and lots more.
