I was hesitant to sign up for Roomvu after reading several negative reviews, but the sales representative assured me those were outdated and that the company had improved its system. I was also promised a 7-day money-back guarantee if the service didn’t meet my expectations.The concept sounded good, so I decided to give it a try, afterall there was a 7-day money-back guarantee. Within hours of exploring the platform, I realized the content wasn’t applicable to my geographic location and didn’t fit the branding image I wanted. I immediately tried to cancel, but the sales rep encouraged me to complete the onboarding call first, again assuring me I could still cancel within seven days for a full refund.After the onboarding call, I reiterated that the platform was not a fit and requested cancellation. I sent multiple emails to support and called the 1-800 number, where I was told my requests were received but couldn’t be handled by phone, but the refund was in process.Then, on the eighth day, I received an email stating they would not refund my money and that I was locked into a one-year contract.
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