I’ve had a deeply frustrating experience with this service. I placed an order on December 15th, and over a month later, I still haven't received the item, nor have I been provided with a tracking number or shipping confirmation. I reached out several times through social media, email, and their contact form. While I occasionally got short replies, I never received any substantial updates or clarity. I was even told that I would receive an email, but it never arrived. Weeks later, I’m still without the original order, without tracking, and without a clear resolution. I requested an exchange for a different hoodie, and although I received confirmation, no one has followed up with next steps or a timeline. The lack of communication and accountability has been extremely frustrating, especially for a brand I genuinely wanted to support. I hope they take customer service more seriously in the future, as this experience has made me rethink any future purchases.
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