Review Time
I loved the product I bought the Malcolm X hoodie it was nice. I had a problem with material the style was top notch. I told them and showed them the problem the handle it like real business people. Don't get too many business nowadays that stand behind their products. They don't seem to have that problem.
I have been a fan of this Brand for over a decade and I still look forward for the newest and best artistic designs for legendary athletes. They have awesome customer service and respect the history of sports and have respect from fans.
I’ve had a deeply frustrating experience with this service. I placed an order on December 15th, and over a month later, I still haven't received the item, nor have I been provided with a tracking number or shipping confirmation. I reached out several times through social media, email, and their contact form. While I occasionally got short replies, I never received any substantial updates or clarity. I was even told that I would receive an email, but it never arrived. Weeks later, I’m still without the original order, without tracking, and without a clear resolution. I requested an exchange for a different hoodie, and although I received confirmation, no one has followed up with next steps or a timeline. The lack of communication and accountability has been extremely frustrating, especially for a brand I genuinely wanted to support. I hope they take customer service more seriously in the future, as this experience has made me rethink any future purchases.
It's been more than 14 business days, and I still don't have my order. I placed it on December 21, and now it's January 14. The shipping company claimed they couldn't deliver because my house was inaccessible?! They didn't even attempt to drive by. I'm always home and have cameras. The representative keeps putting me off even though I paid for shipping protection. Avoid this service. You'll likely never receive your order.
Do not order from this company; it's a scam. I ordered Christmas gifts for my child a month before the holiday, and they never arrived. I kept contacting customer support without any response. Eventually, they replied to say they were launching an investigation and wouldn't refund my money until it was complete. In the meantime, I had no gifts for my child. I ultimately had to dispute the charge with my credit card company to get my money back.
I’ve had a very disappointing experience with the company. I placed an order on December 15th, and over a month later, I still haven't received my item, nor did I get a tracking number or shipping confirmation. I reached out several times via social media, email, and the contact form. While I occasionally got brief replies, there were no real updates or clarity. I was even told the support team had emailed me, but I never received anything. Weeks later, I'm still without my original order, tracking, or a clear resolution. I requested an exchange for a different item, and while I received a confirmation, there has been no follow-up regarding next steps or a timeline. The lack of communication and accountability has been incredibly frustrating, especially for a brand I genuinely wanted to support. I hope they take customer service more seriously in the future, as this experience has made me reconsider future purchases.
The sizing and quality of the garments are incredibly inconsistent, even within the same collection. Additionally, the return and exchange policy is absolutely absurd. They make it so difficult to return or exchange items that it feels like unfair business practices, designed to keep customers from being able to do so.
Exceptional customer service. It’s such a relief when one of your favorite brands lives up to its reputation by being fantastic and offering great products. Thank you to the representative for resolving our issue and providing an excellent solution! We love this brand!
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