I ordered a large fruit tree and planting kit and due to the physical size of the order a specialist delivery was necessary, but they'd send shipping notifications beforehand. When the tree was delivered, it was by pure luck that someone was here, as no notification about delivery had been sent. Furthermore, the Rootgrow fertiliser included with the planting kit was missing, and Roots have ignored all support emails about the subject. As the tree had to go in the ground promptly it has had to be planted without. I am very disappointed and would very much recommend that you order elsewhere.
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Alex and Ian, two long-time plant buyers, set up Roots with the aim of bringing gardeners on a trip around some of their favourite nurseries. As much as possible we want a click on Roots to feel like a trip around a nursery. Almost as if you were there with the grower, covered in mud and beaming with pride as they show you their plants, answer all your questions and gives you advice you didn't even know you needed!
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