I reached out to purchase a costly tree along with other items, totaling over £350. After waiting four days without a reply, I attempted to call but found no contact numbers available. Eventually, I discovered their social media page and messaged them, only to be informed that they hadn't received my inquiry sent through their website. When I requested a phone number to confirm my order, considering the amount involved, they mentioned they didn't even have a phone. This raised major concerns, and we decided to cancel the inquiry.
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Alex and Ian, two long-time plant buyers, set up Roots with the aim of bringing gardeners on a trip around some of their favourite nurseries. As much as possible we want a click on Roots to feel like a trip around a nursery. Almost as if you were there with the grower, covered in mud and beaming with pride as they show you their plants, answer all your questions and gives you advice you didn't even know you needed!
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