I ordered the collagen protein powder on 7/20/2025. I immediately got an alert that my credit card was charged. I never received an invoice from Rootz. After the product didn't arrive in 2 weeks I reached out to Svelte since the original text about this product came from Svelte. Turns out Svelte doesn't produce this product. I was told that Rootz is a "partner." They gave me contact information for Rootz. I would have read the reviews IF I had known about Rootz. As other dissatisfied customers have noted they are very courteous in there emails, with all manner of excuses for the "delay" and promises to UPS my product asap. It is now 8/20/25, a full month from the date of my order and 2 weeks since they told me my product was on the way. This is totally unacceptable. I still have never received an invoice or notification of a shipped date. I feel that I have been scammed and my credit card company is now investigating to get my money back. They may make good products (I was really looking forward to trying the collagen protein) but they are negligent in getting them to their customers. Shouldn't be running a business and defrauding people!
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