I ordered a watch online as a gift, but the box arrived damaged. I contacted the company right away to report the issue (it would have been fine for myself, but I wanted the box to be perfect for a gift). I received a quick response, but they refused a free return, stating I had to reach out to the delivery service myself (which I believe is against consumer rights). Now, I have to pay to return the damaged item. Unfortunately, I won't be purchasing from them again.
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