I ordered a personalised heart locket as a Christmas gift and I am extremely disappointed. The product preview showed a nicely centred family photo, where faces were clear and recognisable. What I received was completely different — the photo inside the locket is tiny, poorly positioned, off-centre, and nearly impossible to recognise. It looks nothing like what was advertised or what I approved at checkout. To make matters worse, this was meant to be a meaningful Christmas gift, so I contacted the company urgently with clear photos showing the issue and requested a replacement to be sent via express post.
They have not responded at all. No acknowledgment, no apology, no solution. Selling personalised items comes with responsibility. If you can’t match the preview shown to customers — or even respond when something goes wrong — you shouldn’t be selling personalised jewellery. Poor quality, misleading presentation, and completely unacceptable customer service. I would strongly recommend avoiding this company, especially if your order is time-sensitive or emotionally important.
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