Review Time
Firstly and importantly I live in a conservation area and my sash windows fit the bill to a T. My neighbours can’t believe they aren’t wood windows.
Installed in 2023 I chose the ‘chalk’ white, which was a mistake as the texture makes them difficult to clean.
The efficiency of these windows is below what I expected. There are draught spots at the sides which can make my curtains flap and the rooms are cold. I had an energy efficiency test on my house and the windows scored badly. I have had 4+Roseview engineers to look at various issues, but the windows are no where near the performance standard I expected. In addition, the pvc frames conduct the cold and they are often dripping with condensation - unsightly and attracts mould spores, which goes back to a problem with cleaning a textured surface., particularly on the mid ledge of each which for some reason attracts a lot of mould/dust (I guess from them being so draughty). Maybe they work in other Victorian properties better, but I wouldn’t recommend, given my experience.
My last communication with Roseview was April 2025.
After contacting Roseview for a replacment seal for my sash windows, Catriona and team were extremely helpful in identifying the right part and within 3 days, I had received delivery. Easy to fit myself and all weather proof for the winter. Thank you Roseview -excellent customer service !
Roseview windows customer care is excellent. Catriona quickly and efficiently sorted out a minor problem we had with one of our Globe hook locks. Communication was excellent and Catriona sorted the issue resolved immediately with no fuss. Thankyou and I have no hesitation in recommending Roseview windows.
Amazing Company. We have used Roseview for many years without any issues. We had a small issue in a recent job which we felt was a manufacturing fault. They went to site cured the issue and sent photos and video of the issue and the cure, It was not a manufacturing problem at all. A fixing screw had come loose, their engineer tightened it and never made a fuss. What excellent service. We have also learnt something today after 41 years of being in business. Great company. Great service..Complete Window Systems SS12 9ES.Est. 1984.
I wanted to express my sincere thanks to Catriona, who was extremely helpful with my multiple queries. She showed great consideration and understanding when we explained that we had lost the Allen keys for our Roseview windows during our move into our new home.Her kind offer to send out replacements was very much appreciated, and her assistance made a stressful situation far easier to manage. Please pass on our thanks to her.
Catriona from the customer support team has been incredibly helpful in assisting me with sourcing clip-on sash window horns to fix a problem created by a different supplier, when many other window company’s could offer no help or directions at all. She went above and beyond expectation, being very responsive and helping us to resolve our situation. Would definitely look to Roseview if we need any more window solutions in the future!
Firstly and importantly I live in a conservation area and my sash windows fit the bill to a T. My neighbours can’t believe they aren’t wood windows.Installed in 2023 I chose the ‘chalk’ white, which was a mistake as the texture makes them difficult to clean. The efficiency of these windows is below what I expected. There are draught spots at the sides which can make my curtains flap and the rooms are cold. I had an energy efficiency test on my house and the windows scored badly. I have had 4+Roseview engineers to look at various issues, but the windows are no where near the performance standard I expected. In addition, the pvc frames conduct the cold and they are often dripping with condensation - unsightly and attracts mould spores, which goes back to a problem with cleaning a textured surface., particularly on the mid ledge of each which for some reason attracts a lot of mould/dust (I guess from them being so draughty). Maybe they work in other Victorian properties better, but I wouldn’t recommend, given my experience.My last communication with Roseview was April 2025.
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