ross-liddell.com

4.5
4.5 Based on 61 reviews

Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow ...

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Average Rating

4.5

/
5

61 Reviews

5 Star
85%
4 Star
3%
3 Star
2%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

Impressive Support from the Company

As the owner of multiple properties managed by the company, I faced several challenges in obtaining assistance. However, today was a pleasant surprise. I sought help regarding a transaction from earlier this year, expecting it would take days to get a response. To my astonishment, a representative resolved my issue in just a few minutes. I was truly impressed by the professionalism and helpfulness displayed.

5
Date of experience: Dec 22, 2025
Nick Fisher
Outstanding Assistance from a Team Member

As the owner of multiple properties managed by the company, I encountered many challenges in getting support. However, today was a pleasant surprise. I needed help with a transaction from earlier this year and expected a lengthy wait for answers. To my amazement, a representative was able to resolve my issue in mere minutes. I was greatly impressed by the professionalism and helpfulness shown.

5
Date of experience: Dec 22, 2025
Horatio Brown
Quick Resolution by a Team Member in Live Chat

My query was resolved promptly by a team member in the general enquiries live chat. This was a refreshing experience since live chats often struggle to provide solutions, and it's usually difficult to escalate to someone who can properly address questions. I empathize with those in live chat who face the frustration of many customers receiving inadequate service. Thank you for your excellent support today.

5
Date of experience: Dec 19, 2025
Reba Howard
Excellent and Highly Professional Service

The company has been absolutely fantastic since I moved into my flat. They respond quickly to any issues and are very accommodating and reassuring whenever I face financial difficulties. The staff are all polite and helpful. I would highly recommend their services to anyone.

5
Date of experience: Dec 18, 2025
Blanche Price
Great Support on Live Chat

The team member on live chat was incredibly helpful.

5
Date of experience: Dec 17, 2025
Randi Rogers
Courteous and Supportive Service

As landlords, we have consistently found the staff to be helpful and courteous. We have remained with the company for several years due to the personal service that understands our circumstances.

5
Date of experience: Dec 17, 2025
Terry Anderson
Five Stars for Professional Support

Five stars for the team member who was truly professional and helpful.

5
Date of experience: Dec 17, 2025
Elliot A.
Efficient Live Chat Experience

My live chat this morning resolved an invoicing issue immediately, and a credit note was sent to my inbox before the chat ended. Thank you for the quick assistance.

5
Date of experience: Dec 15, 2025
ItzLinkTV82
Helpful Guidance on Installation Process

I reached out to inquire about the process for installing a charging point for my parking space, and a representative explained everything clearly and was very helpful.

5
Date of experience: Dec 15, 2025
Jonnie Reed
Frustrating Communication Experience

I received an email today regarding a first warning, claiming the issue was my failure to receive a bill. It feels like the company is playing games. I have never received any communication about my current bill. They are quick to chase payments but provide little effort in customer service; even a self-service option could perform better.

1
Date of experience: Dec 15, 2025

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Business Details

  • Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication.

    As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management.

    At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first.

    Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.See more

  • language https://www.ross-liddell.com

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