Review Time
As the owner of multiple properties managed by the company, I faced several challenges in obtaining assistance. However, today was a pleasant surprise. I sought help regarding a transaction from earlier this year, expecting it would take days to get a response. To my astonishment, a representative resolved my issue in just a few minutes. I was truly impressed by the professionalism and helpfulness displayed.
As the owner of multiple properties managed by the company, I encountered many challenges in getting support. However, today was a pleasant surprise. I needed help with a transaction from earlier this year and expected a lengthy wait for answers. To my amazement, a representative was able to resolve my issue in mere minutes. I was greatly impressed by the professionalism and helpfulness shown.
My query was resolved promptly by a team member in the general enquiries live chat. This was a refreshing experience since live chats often struggle to provide solutions, and it's usually difficult to escalate to someone who can properly address questions. I empathize with those in live chat who face the frustration of many customers receiving inadequate service. Thank you for your excellent support today.
The company has been absolutely fantastic since I moved into my flat. They respond quickly to any issues and are very accommodating and reassuring whenever I face financial difficulties. The staff are all polite and helpful. I would highly recommend their services to anyone.
I received an email today regarding a first warning, claiming the issue was my failure to receive a bill. It feels like the company is playing games. I have never received any communication about my current bill. They are quick to chase payments but provide little effort in customer service; even a self-service option could perform better.
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Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication.
As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management.
At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first.
Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.See more
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