Extremely disappointed with the service from Ross Care regarding repairs to my wheelchair. My chair was taken away for an extended period, and I was told by both Wheelchair Services and Ross Care that it was ready for collection. However, when I arrived, it had not even been touched.
To make matters worse, the wrong parts had been ordered and sent to Southport Wheelchair Services to be fitted by the representative. This level of disorganisation is unacceptable, especially when people rely on this equipment for their independence and day-to-day mobility.
My wheelchair (a Rogue 2) has been nothing but problems. Previously, the main wheel developed a buckle, which took far too long to resolve, and now there is also a broken catch on the replacement chair that I was told would be repaired — yet it still hasn’t been done. It’s something I could have sorted myself within a couple of days.
It is incredibly frustrating that a company like Ross Care, which should have the resources and systems in place, cannot complete straightforward repairs in a reasonable timeframe. Essential mobility equipment should never be treated this way. People depend on these chairs every single day. Much better communication, organisation, and urgency are needed.
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Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
