I placed an order for a blouse on December 22nd, but upon payment, I noticed that two had been ordered instead. I immediately emailed the support team to clarify that I only wanted one. Unfortunately, I received no response, so I decided to return one when it arrived. When the blouse came, it didn’t fit well, so I accessed the returns portal, which indicated that I needed to request a returns label. After sending multiple emails, I finally received a reply. I had paid £57 for the items, but they suggested I keep the unsuitable blouse and offered a refund of only £17.18. I was willing to cover the return postage and had preserved the original packaging, making their offer completely unsatisfactory. If their return policy has changed, they should update this information. I won’t be ordering again and feel quite let down by this service.
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Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
