I am a social worker at a rehabilitation facility, and I am writing to express serious concern regarding my recent DME order. My patient has Humana Gold, which requires that I use your company exclusively for equipment needs.I faxed an order for a Hoyer lift and a bedside commode on 12/1 and followed up by phone on 12/2 to confirm the order was received and would be delivered before discharge. I was verbally assured that the order was in process and that delivery would occur as expected.Today, 12/3, I called again to verify delivery for my patient—who is scheduled to discharge on 12/4—and was informed for the first time that your company does not have any Hoyer lifts in stock. I was then told that the soonest a Hoyer could be delivered would be sometime next week.This situation is unacceptable, unprofessional, and places my patient at risk. My patient cannot safely discharge home without a Hoyer lift, and this lack of communication has created a preventable barrier to discharge and continuity of care.I am requesting immediate assistance to resolve this issue and ensure that my patient receives the necessary equipment without further delay.
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For years, Rotech has been a national leader in providing home medical equipment, respiratory equipment and services, and respiratory (nebulizer) medications for home use. More than 4,500 employees of the Rotech family of hometown companies contribute to delivering quality service and the best in professional patient care through more than approximately 500 locations in 48 states across the country. ...See more
