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We went in to the Rotech, Hudson Florida office today to pickup another cpap machine. We had a lovely gentleman named William. He was so helpful with explaining everything about my new cpap machine. He took his time with us and we didn’t feel rushed at all. He is differently an asset to this office. The front office personnel are amazingly helpful as well. Thank you everyone
We went in to the Rotech, Hudson Florida office today to pickup another cpap machine. We had a lovely gentleman named William. He was so helpful with explaining everything about my new cpap machine. He took his time with us and we didn’t feel rushed at all. He is differently an asset to this office. The front office personnel are amazingly helpful as well. Thank you everyone
I have nothing but regret that my physician used this company for my CPAP. They are overpriced, routinely pester me to buy more supplies, and cannot competently bill my insurances. I continue to tell them I won't pay the bill until I have documentation they have billed both my primary and secondary insurances, to no avail. Their call center is cacophonous and useless. I hope I can find a way in the future to never have to deal with them again.
They deserve a zero. I get a text that I own for equipment. I gave them my name and dob. They want more info and i'm not giving that out till I know who you are. She won't tell me, says she needs my full address because she has 4 people with my name, bull. That's why you get my dob, people. I have no idea who they are or what they said I received and they won't tell me. I don't know who these people are, but when you hang up on me because i insist on knowing what your business is and what equipment you provide, something isn't right there. Someone needs to tell them, bill insurance and then they will tell their customers if and what needs to be paid by them. Just ridiculous and terrible people skills. You have to bill people if you expect to be paid, of course, you really do have to provide a service as well.
Worst medical equipment business I have ever had to deal with. The staff and supervisors are just as useless as the person that owns this medical supply business. Don't ever expect them to call you back and address your issues or concerns. You literally have to call them back or they will just ignore you. It's apparent that the owner does not care how his company is run as long as the money keeps coming in. Unfortunately for me there is not another medical equipment company near me. I'm praying that a reputable medical equipment company opens up near so I can get my Bi-PAP machines and supplies without having a nervous breakdown.
Rotech is the worst and they have no empathy for the people they serve!It's all about money!The equipment they use is marked up tremendously!For example a regular foam seat cushion that use in a wheelchair or car seat would cost $700
I am a social worker at a rehabilitation facility, and I am writing to express serious concern regarding my recent DME order. My patient has Humana Gold, which requires that I use your company exclusively for equipment needs.I faxed an order for a Hoyer lift and a bedside commode on 12/1 and followed up by phone on 12/2 to confirm the order was received and would be delivered before discharge. I was verbally assured that the order was in process and that delivery would occur as expected.Today, 12/3, I called again to verify delivery for my patient—who is scheduled to discharge on 12/4—and was informed for the first time that your company does not have any Hoyer lifts in stock. I was then told that the soonest a Hoyer could be delivered would be sometime next week.This situation is unacceptable, unprofessional, and places my patient at risk. My patient cannot safely discharge home without a Hoyer lift, and this lack of communication has created a preventable barrier to discharge and continuity of care.I am requesting immediate assistance to resolve this issue and ensure that my patient receives the necessary equipment without further delay.
I ordered a new phone which has still not arrived. They have said they posted it to Evri on 19/10/25. I have still not received my parcel and it appears that I am expected to chase this up, which I have done They have my momey and I don't have my purchase. It would appear my parcel is lost or stolen and so they should send me a replacement for the item I have not received.
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For years, Rotech has been a national leader in providing home medical equipment, respiratory equipment and services, and respiratory (nebulizer) medications for home use. More than 4,500 employees of the Rotech family of hometown companies contribute to delivering quality service and the best in professional patient care through more than approximately 500 locations in 48 states across the country. ...See more
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