I used a local medical supplies company for many years that was bought out by Rotech. Rotech is very efficient at anything that is automated. But they are useless at solving issues with insurance and their clients.Here what you need to know about Rotech. If the insurance company requires more documentation, they will just bill you. You will spend many hours calling them. You will speak to different people on almost every call. They will not return your call. Many phone calls will be undocumented in their system. They will let you order supplies and then not send you supplies without notifying you.My insurance company asked for additional information for CPAP supply orders and held approval until it was provided. Rotech never contacted me to resolve the issue. They just billed me every week. We talked to our insurance, and they said not to pay the bill, but to have Rotech submit the information requested. After a few calls to Rotech, I had a medical visit for the purpose of documenting need for CPAP and a prescription for supplies. About 7 months later they sent a letter saying that they were sending my account to collections. After a number of calls I discovered they never submitted anything else to insurance. Over the course of about 8 calls and discussions with about 15 different people, I got a variety of answers of what the insurance company needed, but no two answers were the same.
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For years, Rotech has been a national leader in providing home medical equipment, respiratory equipment and services, and respiratory (nebulizer) medications for home use. More than 4,500 employees of the Rotech family of hometown companies contribute to delivering quality service and the best in professional patient care through more than approximately 500 locations in 48 states across the country. ...See more
