Rotimatic next was delivered on 19th Dec and I initially contacted customer service department on December 29, 2025, concerning a malfunction with my new Rotimatic appliance. Waited for responses, explained and sent pictures and videos...the same thing to number of associates.
Following a Zoom consultation on January 21, I received an email requesting details such as the machine's specifics, order number, and confirmation regarding the availability of the original packaging. I was subsequently informed that a replacement machine would be dispatched, and instructions for returning the faulty unit would be provided via a separate email.
Despite these communications, I have yet to receive any further updates, and nearly a month has passed without resolution. My attempts to reach customer service have unfortunately been met with no response, or repeating myself, automated responses which has caused considerable frustration.
The appliance has been in my possession for approximately two months, and due to this persistent fault, I have been unable to utilize it. The lack of responsive customer support, contrary to what was advertised, is concerning and frustrating.
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Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
