“I have had an absolutely terrible experience with the Rotimatic and with Zimplistic customer support. My machine started having major issues in January 2025—it would make a loud continuous sound while starting up, then shut off and restart in a loop. The issue was on and off, and after basic troubleshooting it worked for a few months, but things got much worse around October.
With the technical team’s help, I tried every troubleshooting step, including software updates, but the machine still would not function. Since the problem was originally reported while my machine was under warranty, they told me I would be issued a replacement unit. That’s where the real frustration began.
They kept passing my case to different teams, gave inconsistent responses, and repeatedly delayed the process. Their excuse was that they “could not ship to India,” even though my original Rotimatic was shipped to my Bangalore address without any issue. After months of follow-ups—nearly four months—they finally asked for complete shipping details again. I provided everything, and after that they simply stopped responding.
As of today, my Rotimatic does not work at all, and the support team has become completely unresponsive despite multiple messages. This has been one of the most pathetic customer service experiences I’ve ever encountered. For such an expensive product, the lack of responsibility and support is shocking. I strongly advise others to stay away.”
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Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
