I purchased the Rotimatic Plus expecting a premium product with reliable support. What I received has been the complete opposite.
Shortly after purchase, the machine developed issues. I contacted support and was told to replace the unit immediately. I followed their instructions in good faith. Since then, there has been no response, no update, and no replacement.
I have sent multiple emails and messages. Not a single meaningful reply. No timeline. No ownership. Just silence.
This is unacceptable for a product in this price range. When a company asks a customer to take action, they must follow through. In this case, they have failed completely.
The most frustrating part is not just the faulty machine, it is the lack of communication. Delays can happen. But ignoring customers is not acceptable.
I am now left without a working machine and without any support. Based on this experience, I would not recommend the Rotimatic Plus to anyone. If after sales service matters to you, think twice before buying.
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Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
