The company has much to offer its customers, including exclusive versions and access to items that are hard to find elsewhere, along with competitive prices. However, when it comes to the reliability of information on the online platform, there are significant issues: items listed as available may not be, order processing can be slow, and customer support is lacking. Recently, I ordered a shipment of supposedly available items for a friend's birthday, but received a message two weeks later stating, 'We have not forgotten you,' which felt misleading. Not only did the gift not arrive on time, but I also received no notifications about the delay. The records eventually arrived a week later, three weeks after placing the order and two weeks after the birthday. I will not be using this service again for such matters, though I may still consider their exclusive offerings.
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Where it all started.
Rough Trade was founded by Geoff Travis in 1976 as a London record shop and began releasing as an independent label in 1978. In 1982, the retail outlet broke with the A&R and distribution divisions and became an independent entity, as it remains today.
In 1982 Rough Trade West relocated from its original site on Kensington Park Road to nearby Talbot Road.
Rough Trade Neal’s Yard opened in 1988 and closed its doors in 2007, ahead of the opening of a new flagship store, Rough Trade East, which opened in 2007 in Brick Lane.
Rough Trade NYC opened in Williamsburg, Brooklyn in 2013 and relocated to Rockefeller Center, Manhattan in 2021.
Rough Trade Nottingham opened in 2014.
Rough Trade Bristol opened in 2017.
We host live shows, sell records, merchandise, hardware, beer and coffee.
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