Ordered a record on pre-release expecting it to arrive on or just after release day and very disappointed when it didn’t arrive. Two weeks after release I contacted customer service and was given some ridiculous story about how their deliveries for this album had all gone to the US instead of the UK. Several weeks passed with no news. Each time I sent an email I got some copy and paste or automated response that was completely meaningless. Finally lost my patience last weekend and sent a more strongly worded email and the album turned up three days later but still no response from a human. Really poor communication and customer service.
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Where it all started.
Rough Trade was founded by Geoff Travis in 1976 as a London record shop and began releasing as an independent label in 1978. In 1982, the retail outlet broke with the A&R and distribution divisions and became an independent entity, as it remains today.
In 1982 Rough Trade West relocated from its original site on Kensington Park Road to nearby Talbot Road.
Rough Trade Neal’s Yard opened in 1988 and closed its doors in 2007, ahead of the opening of a new flagship store, Rough Trade East, which opened in 2007 in Brick Lane.
Rough Trade NYC opened in Williamsburg, Brooklyn in 2013 and relocated to Rockefeller Center, Manhattan in 2021.
Rough Trade Nottingham opened in 2014.
Rough Trade Bristol opened in 2017.
We host live shows, sell records, merchandise, hardware, beer and coffee.
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