These guys are terrible-- apparently, if they send an escrow increase notice in the mail (not sent certified mail or even signature confirmation), so there is no way either of us can know whether that information reached me (of which it did not). I asked about having the late fee removed, and they said that if it wasn't "their fault", then they will not refund it. They don't care if it wasn't my fault either, having never received the correspondence. So they are cool with penalizing their customers for something they were not willing to put any real effort into (i.e. sending a notice with documentable proof-- signature confirmation/tracking/anything proving delivery-- that the customer received the notice). Guys, this is a terrible mortgage company. Refinance or pay off your mortgage ASAP, unless you like being treated as if YOU as the customer are there to serve them, not the other way around. Update: It’s almost comical that they replied, as if they plan to get in touch to get this resolved. After putting up with the first snotty woman that I spoke with (and when it was clear that she wasn’t going to help me), I asked to speak with a supervisor. She then started telling me that they would tell me the same thing and started to go over exactly what she just told me. I told her that I didn’t care, that I wanted to talk with a supervisor. In which she STILL proceeded to detail what she just told me for the past 5 minutes. I just hung up and called right back, as I was done dealing with her. The second woman promptly placed me on hold for at least 20 minutes before a supervisor was able to come on the line. And as expected, they care nothing about actually helping— just saying “this is not Roundpoint’s error, so the late fee will apply.” This is the same mentality as so many of the “big banks” that likewise suck to no end. I will be SHOCKED if I actually hear anything from these Yo-yos. But if this message is still here, then you can be sure they are just trying to not look like the cowards they are, hiding behind their late fees and douchbag ways of treating their customers like cow dung.
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RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).
We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.
Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.
We take great pride in our top workplace designations and the work we do in support of our communities.
NMLS ID # 18188
RoundPoint supports Equal Housing Opportunity
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