Review Time
The mortgage company has the worst service I have ever experienced, It has been a horrible experience when the company purchase my mortgage company and I was placed under this difficult and pathetic company. The company does not get back to the homeowner and treats the homeowner terribly, I have explained the worst service from this low brow company.
I was never given any sort of notice of the way this company handles it clients and was forced to try to work with a company that treats its clients with complete disregard and would rather advance its horrible service and disregard the homeowner completely.
This mortgage company is a complete disaster and doesn’t work at all with customers on a consistent basis.
Update per RoundPoint's response: The email they provided isn't what's listed on their website. Just sent an email. No answer. Also just called. I am currently #42 in line to talk to a human. You have anything more to say, Roundpoint? Original review: This company doesn’t respond to messages, emails, or web forms. Absolutely impossible to reach. I’m starting to wonder whether they are actually a company, which is frightening in a mortgage lender.
The mortgage company has the worst service I have ever experienced, It has been a horrible experience when the company purchase my mortgage company and I was placed under this difficult and pathetic company. The company does not get back to the homeowner and treats the homeowner terribly, I have explained the worst service from this low brow company. I was never given any sort of notice of the way this company handles it clients and was forced to try to work with a company that treats its clients with complete disregard and would rather advance its horrible service and disregard the homeowner completely. This mortgage company is a complete disaster and doesn’t work at all with customers on a consistent basis.
As a real estate agent I wish my buyer had NEVER contacted RoundPoint. Terrible response time, emails about items not related to our transaction, and answers that conflicted with real estate practices. Always wondering if they'll meet, or are aware of contractual deadlines. Avoid. Contact a local brick-and-mortar lender or you put your purchase in jeopardy.
They are illegally telling me that as the surviving spouse I cannot sell my loft to anyone other than a family member unless I refinance. This is a scam. It also took me 3 attempts to get them to change the auto pay to my bank account.
These guys are terrible-- apparently, if they send an escrow increase notice in the mail (not sent certified mail or even signature confirmation), so there is no way either of us can know whether that information reached me (of which it did not). I asked about having the late fee removed, and they said that if it wasn't "their fault", then they will not refund it. They don't care if it wasn't my fault either, having never received the correspondence. So they are cool with penalizing their customers for something they were not willing to put any real effort into (i.e. sending a notice with documentable proof-- signature confirmation/tracking/anything proving delivery-- that the customer received the notice). Guys, this is a terrible mortgage company. Refinance or pay off your mortgage ASAP, unless you like being treated as if YOU as the customer are there to serve them, not the other way around. Update: It’s almost comical that they replied, as if they plan to get in touch to get this resolved. After putting up with the first snotty woman that I spoke with (and when it was clear that she wasn’t going to help me), I asked to speak with a supervisor. She then started telling me that they would tell me the same thing and started to go over exactly what she just told me. I told her that I didn’t care, that I wanted to talk with a supervisor. In which she STILL proceeded to detail what she just told me for the past 5 minutes. I just hung up and called right back, as I was done dealing with her. The second woman promptly placed me on hold for at least 20 minutes before a supervisor was able to come on the line. And as expected, they care nothing about actually helping— just saying “this is not Roundpoint’s error, so the late fee will apply.” This is the same mentality as so many of the “big banks” that likewise suck to no end. I will be SHOCKED if I actually hear anything from these Yo-yos. But if this message is still here, then you can be sure they are just trying to not look like the cowards they are, hiding behind their late fees and douchbag ways of treating their customers like cow dung.
Absolutely terrible mortgage servicing company. They have one job and cannot even do that. Failed to correctly handle escrow of taxes. Service reps cannot do basic mortgage math and will try to commit mortgage fraud if you consult about things like refinancing.
My mortgage payment didn't go through for some reason. I never got a notification that it failed. I never got a notification that the payment was missed. So, I was surprised when my first contact from RoundPoint Mortgage was a phone call saying the payment was late and that I had accrued ~$100 late fee charge. That's ridiculous. Again, no notifications from them prior to that. I had no idea that my mortgage was unpaid. This should be illegal. Why are mortgage companies allowed to sell my mortgage to other companies. I didn't sign up for RoundPoint, but that's who I ended up with. This isn't right. Bad service.
Claim your business profile now and gain access to all features and respond to customer reviews.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).
We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.
Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.
We take great pride in our top workplace designations and the work we do in support of our communities.
NMLS ID # 18188
RoundPoint supports Equal Housing Opportunity
For additional information, please visit: nmlsconsumeraccess.orgSee more
ifscapital.com
startrader.international
rfg.tax
colonialsurety.com
ffl.net
cosydeals.com.au
livinestateagents.co.uk
firstbankonline.com
nestpensions.org.uk
enterprise-2u.net
