My mortgage payment didn't go through for some reason. I never got a notification that it failed. I never got a notification that the payment was missed. So, I was surprised when my first contact from RoundPoint Mortgage was a phone call saying the payment was late and that I had accrued ~$100 late fee charge. That's ridiculous. Again, no notifications from them prior to that. I had no idea that my mortgage was unpaid. This should be illegal. Why are mortgage companies allowed to sell my mortgage to other companies. I didn't sign up for RoundPoint, but that's who I ended up with. This isn't right. Bad service.
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RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).
We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.
Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.
We take great pride in our top workplace designations and the work we do in support of our communities.
NMLS ID # 18188
RoundPoint supports Equal Housing Opportunity
For additional information, please visit: nmlsconsumeraccess.orgSee more