rousehome.com

1.9
1.9 Based on 25 reviews

Bringing design into the spaces you live, work and play....

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sam_law49
This company is incredibly scammy

This company is incredibly scammy. First they said the merchandise was in stock but half the order arrived 3 months late. When it arrived I discovered they sent the wrong items and the box was full of other trash (tissues, batteries, etc). I reached out to exchange only to find out customers are responsible for coordinating and paying for shipping costs (including a requirement to insure the shipment), and they charge a 20% restocking fee for any returns or exchanges. I assumed I somehow missed this in check out so I went back to look through the process and there is no where on the product page or check out process that states this policy. Even a checkbox before payment to acknowledge their policies but there is nothing. After a lot of back and forth I decide to cut my losses and exchange for the item I wanted, but the address they gave me was not serviceable. The goods were returned and I reached out again and they maintain that was the address. So now I've spent $140 on top of the original purchase to have a box of their stuff I don't even want and they won't do anything to resolve this. Every vendor on their site also sells elsewhere — do yourself a favor and shop through one of those.

1
Date of experience: Jun 05, 2025

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