Review Time
Absolutely the worst company to order from. I ordered 2 pairs of pants on Feb 8th of 2026 it's now March 23rd of 2026 and I still have not received my product. I've emailed with shipping details sent back to me. The shipping details are bogus and not to mention UPS does not deliver at 1 am when both times shipping said delivered and it was 1 am my time. I contacted my bank and I've disputed the charge. I'm over it and will never order from them again. Hands down worst company ever to deal with. Good riddens
Absolutely the worst company to order from. I ordered 2 pairs of pants on Feb 8th of 2026 it's now March 23rd of 2026 and I still have not received my product. I've emailed with shipping details sent back to me. The shipping details are bogus and not to mention UPS does not deliver at 1 am when both times shipping said delivered and it was 1 am my time. I contacted my bank and I've disputed the charge. I'm over it and will never order from them again. Hands down worst company ever to deal with. Good riddens
This company is incredibly scammy. First they said the merchandise was in stock but half the order arrived 3 months late. When it arrived I discovered they sent the wrong items and the box was full of other trash (tissues, batteries, etc). I reached out to exchange only to find out customers are responsible for coordinating and paying for shipping costs (including a requirement to insure the shipment), and they charge a 20% restocking fee for any returns or exchanges. I assumed I somehow missed this in check out so I went back to look through the process and there is no where on the product page or check out process that states this policy. Even a checkbox before payment to acknowledge their policies but there is nothing. After a lot of back and forth I decide to cut my losses and exchange for the item I wanted, but the address they gave me was not serviceable. The goods were returned and I reached out again and they maintain that was the address. So now I've spent $140 on top of the original purchase to have a box of their stuff I don't even want and they won't do anything to resolve this. Every vendor on their site also sells elsewhere — do yourself a favor and shop through one of those.
Worst shopping experience I ever had! I ordered a coffee table , the item is not as the pictures. Different color and doesn't look fancy at alllll. It looks like a cheap furniture. I asked for a return and refund at the same day of arrival. And then things got even worse! Bottom line- Do yourself a favor and do not buy nothing from them! I wish I could add a pictures , just to show you how bad it looks.
I ordered 4 custom chairs by a Danish designer. They arrived just as I ordered them, and in perfect condition. Don't be discouraged by the long wait times for shipping and customs clearance. Once your items arrive in the United States, you will receive a tracking number. It was also really seamless to schedule my delivery through the logistics provider's website. After reading some reviews online, I got a bit nervous about my order and that the chairs might never come...but the two times I called Rouse, they answered immediately and reassured me that the chairs were on there way, and that tracking is only available after they arrive in the US. I would definitely order furniture from them again - they have a beautiful selection.
Don't order from this company. Nightmare experience. I placed an order for a knitting chair early April, the listing said it would ship out in 2 Weeks. A Week later, I received a email it would arrive in a few months and had to be custom made. Absolutely no mention of this at all. When I asked them why they advertise that it will be shipped in 2 weeks on their site and that it should be taken down, they had no response and now months later it still states this piece is available to ship within 2 weeks. I didn't get it until July 20. When I received it, it was the WRONG COLOR! A $5000.00 chair. Their argument was that the color I ordered was the color they shipped. But the images they used on the site were a completely different color then the one I received, it turns out they used the wrong images, and listed the sheepskin as "beige". What I received was a brown. A store in my town had the samples and showed me that the chair image they are using is actually "honey". But they are posting as "Sahara Desert" No response, no accountability and refused to give me the manufacturer contact so I could try to get it remedied. My local store gave it to me instead. BEWARE. DO NOT ORDER FROM THIS BUSINESS.
Do not purchase from Rouse Home. I received two defective chairs that cost over $1,000 at Rouse Home, and after 7 months, they still haven't processed a return or refund. They kept on saying they will, but now they are not even replying to my emails. Rouse Home is fraud. I will delete this message if Rouse Home responds and process my full refund.
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