we ordered an expensive piece from this company for Christmas. My husband didn't realize what it was and just put in under the tree. Honestly we wouldn't have opened it anyway because it was a Christmas present. He had ordered it as Christmas surprise because I sent him a picture of it and asked if he liked it, so he figured I liked it. He neglected to measure it and check the return policy (our fault) but seriously who has a 5 day return policy? And around Christmas too? If I had opened the box when it came rather than waiting for Christmas, I would have known I didn't like it because it was too small for our area and checked the return policy and sent it back. Which is what happened right after I opened it at Christmas, but we received it the 16th so at the 25th it was already past the 5 day return policy. I called and customer service said they would check with the manufacturer about any exception and she would call me back. 2 weeks later, no phone call, I called them and they said no exceptions. Well, Merry Christmas, ruined my Christmas present this year and will never buy from this company again.
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