Ordered the furniture, and was told repeatedly that the item could be cancelled prior to shipment. The estimated ship date is 9/9/2019. When I contacted the seller to cancel out the order and give me the refund, the seller refused at first. Then after my insisting to cancel out, they said that I would be responsible for the restocking fee and the shipment fee. But the caveat is that the shipment was not even picked up on the day I notified them, it was then retroactively modified by their internal system to say the item was shipped. What a pleasant coincidence?The seller said she could not expedite it and yet when I demand to cancel, they are able to somehow, somewhere, and miraculously expedite.They wrote: Since the item already left the warehouse, this order will be considered as a return. If you wish to return this item will issue a refund minus 20% restocking fee which is $478.18 and minus cost of shipping the item back to our warehouse which is $503.94, your account will be credited for $1,408.78 ($2,390.90 - $478.18 - $503.94)Way to go to make $1,000 when they haven't even shipped out or picked up the item.
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