This company is complete trash. I tried to file a claim and it forced me to scan my ID, which failed four f'ing times. There is literally no other way to proceed. The AI chatbot is useless and just loops the same bullshit responses. There’s no customer support email, no real help, nothing.
I paid $30 for insurance and it’s absolutely impossible to use. Total scam behavior. I finally went to my bank and did a chargeback because dealing with this shitty company was a waste of time. Don’t bother. Save your money and your sanity.
Claim your business profile now and gain access to all features and respond to customer reviews.
Route empowers online brands with a premium post-purchase customer experience. No need to worry about lost, stolen, or damaged packages, because Route has got you covered. Route also delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map, and carrier resolution options into one convenient place.See more
