I ordered a sofa from Rove Concepts on 1/24/26. I received a text/call on 2/23 requesting to deliver the sofa that day within a window of 4:30-7:00 PM. With such short notice and so late in the day I stated that window would not work. I was then sent a text on 2/25 asking if 2/27 would work and I asked what window. The person stating she/he would let me know the next day (2/26). I received no call and no text. I then received a text on 2/27 from someone stating they would call when 30 minutes from arrival. I was working and stated that I did not approve this day because I didn't hear anything the day before as I was advised I would. I texted back stating I would not be home and that the boxes (9 of them) could not be left in the hallway. I received no response until a text later in the afternoon stating they would be there in 30 minutes. I again reiterated that delivery would not work today. I contacted the store as well to advise of the situation (no response from the store either). I headed out of town after work and received a call from the office stating there are many large boxes outside my door that would not be able to stay there throught the weekend. I had to drive all the way back home over an hour from my trip out of town to move the boxes in affecting my entire day and weekend. I opened two of the boxes and noticed the pieces are barely secured with protective packaging. Two of the pieces have black spots on the fabric and the overall quality of the sofa is so poor. I contacted Rove chat immediately and submitted photos. I received an email back requesting a video which I will provide once I get back on Sunday 3/1. I should have been cautious of the reviews for this company. I am documenting all information for both my credit card company and the Better Business Bureau.
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What separates us from others is our sheer devotion to craft. From the smallest stitch to the largest sectional, we believe that every product we make should contain impeccable quality and meticulous attention to detail. It’s how we make beautiful products for your inspired lifestyle.
