Over Christmas, my boyfriend & i went to visit his family who we had not seen in a year. The sitters watching our dog called us the second night to tell us they had lost her. It was a painful 2 days of hearing nothing and not knowing where she was. There was a horrible storm passing through our city & all we could think of was her alone in the rain. We were so anxious & upset & had to leave on Christmas Eve night last minute to come home and find our dog. It was the most stressful plane ride of my life not knowing if she was okay. She was still a puppy! Rover was very communicative w us at first and were being helpful. HOWEVER, we spent the night & entire next morning searching for our dog. When we found her, she was dirty & scratched up & bleeding on her face but she was safe with us. Rover didn’t help with a thing once she was found. They offered a $1000 reward for her return but refused to pay for our flights that we took to get home even though we found her once we returned so it was obviously necessary. They took no financial responsibility and the burden fell on us. We didn’t have the money for last minute flights but what were we supposed to do? Finish the 5 days of our trip not knowing where our puppy was when clearly the sitters didn’t get close to finding her in 2 days?? It was absolutely obscene. Contacting rover support & talking to what was clearly someone using AI or just an AI chat bot I don’t even know at this point. We had to cut our trip with our family short, buy plane tickets on Christmas Eve, and spend Christmas day looking for our puppy. We do not regret coming home to find her in the least but this million dollar company couldn’t find the decency to give us money for our plane tickets even though they’ll offer to pay for your dogs cremation if they’re found dead. They also kept giving me the most difficult time about getting her vet bills reimbursed and it took forever to finally receive the check. Even our vet said they were asking for so much. I sent them what they asked for multiple times. Maybe the AI was confused. This app works fine unless you’re in an emergency and then they don’t care about you or your dog. If you can’t afford to cut your trip short & fly back over night just to reunite with your dog, I wouldn’t use this service because that’s the risk you run.
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Loving pet sitters and dog walkers in your neighbourhood.
With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.
In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
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