I selected a local sitter in Southampton and said I would just need to check with my insurance company, but all looked good, she seemed friendly and was available. My insurance company suggested I check some things with her like did she have legal and liability insurance if for example my dog ran off and caused a car accident. She admitted she didn't have insurance but asked me to check Rover's cover. I then discovered by looking at another company dog sitters must have a license by the council - it's a legal requirement and means the Council can check the sitter and the property; see the Government's guidance on this online (I'm unable to post the link). As soon as I asked if she had this license she cancelled the booking. This has wasted so much time and surely Rover should ask to see this license before accepting a member. Rover shouldn't be advertising people who can't provide the legal license. We have a holiday booked and no sitter so I have to start again, this time using a company who do ensure their members don't mind being asked to provide the legal certificates. I'm very disappointed with Rover and will not recommend them.
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Loving pet sitters and dog walkers in your neighbourhood.
With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.
In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
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