We had our 14 year old dog put to sleep 16/5/25 at Winterbourne and paid for him to be cremated and put in a casket. After a week or so I kept ringing to see if he was back yet. I kept getting told no then there had been a mix up and they didn't know what had happened. After my email 11/6/25 I was told he'd just been delivered back to Bradley stoke for some reason. My husband when to collect him and was told they didn't know where he was! Eventually he was located and brought home 12/6. We have had so much distress over this wondering where he was and how could they of lost our gorgeous pup. To think of him stored in a freezer like a discarded pack of peas is disgusting. Where was the respect and duty of care for him and his family.We have no official apology at all. Do not trust these people with your beloved pets.
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