Review Time
Take time to reflect before opting for treatment for your pet. My dog was said to have two mast cell tumors after biopsies were conducted. Following the recommendation, we went ahead with their removal, putting my 10-year-old dog through the stress of surgery, only to learn later that they were benign! One tumor vanished on its own, while the other was identified as a fatty lump. Cancer doesn't just go away. I find this company very questionable. While the staff are pleasant, that’s where the positives end. My dog underwent an unnecessary operation. This company seems more focused on profit than on the well-being of your pets. Truly disappointing.
The consultation lasted no more than 3 minutes. I didn’t receive any treatment, yet I was charged £67. For what? Just for being told, "Don’t worry, the dog is fine"? To be honest, I didn’t expect to be charged unless something was done, but for simply being told "Hello, nothing to worry about, bye," it's extremely expensive!I’m not sure why I had different expectations from them, considering this wasn’t the first time they’ve charged me for doing nothing. Maybe it’s time to remind them of the COVID period when they charged clients for pet health memberships but didn’t honor the contract.
These as a veterinary surgery should not even be in business and I would think the only reason they are is because how they RIP PEOPLE OFF..Our cat went to this TERRIBLE place !!!!!! We were told she had an infection but they CONVENIENTLY COULDNT TELL US HOW OR ANY IDEA WHAT THE SO CALLED INFECTION WAS!!!!!!could never say what type of infection so they carried out all sorts of TESTS without even asking if we wanted to go ahead with any these TESTS !!!! THEN THEY CALL AND SAY THEY HAVE CARRIED OUT A SCAN FOR £675..........CRAZY CRAZY ESPECIALLY WHEN THEY SAY THE MAXIMUM THEY CHARGE IS APPROX £300 IF ITS AN EMERGENCY SCAN!!!!!! WHICH THIS WASN'T THEN WE HAD A FEMALE VET CALLED NIKKI...' REMEMBER THAT NAME' !!!! CALLING US TELLING US OUR CAT ' WASNT EATING MUCH AND TEMPERATURE WAS SLIGHTLY UP & DOWN SO SHE FELT IT WAS A GOOD IDEA TO KEEP HER IN OVERNIGHT FOR APPROX £300-£400 !!!!!!! I THEN ASK HER ONCE SHE TOLD ME THAT OUR CATS TEMPERATURE WAS 38.7 BUT WANTED IT TO BE 38.2 BEFORE SHE COULD COME HOME!!! SO I ASK HER IF THIS WAS SERIOUS AND LIFE THREATENING AND SHE '' NO '' YOU CAN COLLECT HER AND GIVE HER THE MEDICATION PROVIDED SO WE PICKED HER UP SUNDAY 29TH JUNE 2025 AFTER 2 NIGHTS AND THESE ROBBERS WANT £2650 !!!!!!!!! WE ARE NOT PAYING UNDER NO CIRCUMSTANCES AND WILL GO AS FAR AS IT TAKES TO SHOW HOW BAD THIS LOT REALLY ARE !!!!! " BANK ROBBERS IN DISGUISE " STAY AWAY AND DONT EVER USE !!!!!
It’s surprising the amount of people that are dissatisfied with Rowe Vetinary Practice. Have had NO issues with the VETS themselves ITS THERE POLICYS AND RECEPTION STAFF That " WEAR the jobs worth hat". would not recommend Rowe Vetinary Group.
We had our 14 year old dog put to sleep 16/5/25 at Winterbourne and paid for him to be cremated and put in a casket. After a week or so I kept ringing to see if he was back yet. I kept getting told no then there had been a mix up and they didn't know what had happened. After my email 11/6/25 I was told he'd just been delivered back to Bradley stoke for some reason. My husband when to collect him and was told they didn't know where he was! Eventually he was located and brought home 12/6. We have had so much distress over this wondering where he was and how could they of lost our gorgeous pup. To think of him stored in a freezer like a discarded pack of peas is disgusting. Where was the respect and duty of care for him and his family.We have no official apology at all. Do not trust these people with your beloved pets.
This vets needs to be closed down with how they treat some animals, all animals deserve to be helped when it is an emergency and you are sent there by your vets, my prised possession was made to suffer and die at home being turned away with the woman on the phone being rude and kept me waiting for 15min on the phone i was 5 mins away in a panic as to what was wrong with my Cat i can't be sure but i think her leg was broken or injured, only question they asked was if she had any bleeding to which i said not that i can see, she suffered over the next 6 half hours on my bed and bleed out at the end and she fitted a few minutes before she crossed the rainbow bridge it broke my heart to watch this, all i could do was cry & keep talking to her please stay, (Hayley Brimble) i read your post and if you need i will be your witness your case was worse than mine, broke me in two what i went through but to be in the waiting room and no one helped, its horrifying as to which animal they don't want to help, they have taken more than £5,000 in one transaction when i called to collect in the past they gave me the wrong pets information and said they did over the phone, this is NOT what you want to hear. AVOID AT ALL COSTS i do NOT recommend them none of my friends or Family either will ever use them again, this has caused such a deep depression feeling i was not able to help her.
Sales people and not vets that care about animals, the “annual health check” is an excuse to get the animal in for consultations and put them on medicine (overpriced medicine). Always pushing pet health club and after you join they try an upgrade to the premium club, as the standard doesn’t include much!Read all the other reviews and find a different vet that is not sales focused!
Pile of excrement, it’s a franchise and they’re all the same, don’t care about the animal, my brother has just had a letter after 9 years saying he owes them money😂😂 this is something only a solicitor will deal with. My brothers not paying a penny to these bunch of clowns
My miniature sausage dog slipped a disk and required immediate care. I was referred by my local vet to Rowe Vets in Wotton Under Edge. From first contact everything was handled with speed, professionalism and compassion. Sonya was excellent at explaining everything to me and ensuring I was booked in the following morning. Ian, the vet, took his time examining Molly and later that afternoon operated on her. She was then transferred to the hospital in Bradley Stoke where she spent 2 nights. Molly is an extremely nervous dog but her care was exemplary. She is better now at being handled than before which is proof of how well she was looked after. It is now 4 weeks post op and she's doing remarkably well.I can honestly say that from my personal experience, I couldn't have had better care. Both the way I was looked after as the owner, and of course the way Molly was looked after. If I lived closer I wouldn't hesitate to register Molly permanently at the practice in Wotton under Edge. Thank you to all who helped look after Molly. :)
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