My experience with the airline was utterly UNACCEPTABLE. At the departure city, I was denied boarding without any valid explanation while the gate remained open. The flight was OVERBOOKED, and there was no prior communication regarding this issue.
Consequently, I had to endure a 12-hour OVERNIGHT wait at the airport without food, water, or any accommodation. FAMILIES with CHILDREN were subjected to the same dreadful conditions. To add insult to injury, the airline charged me ADDITIONAL FEES to board the next flight.
When I finally managed to board, my LUGGAGE did not arrive at the destination. The entire experience was characterized by INCOMPETENCE, UNPROFESSIONALISM, and discriminatory behavior.
The airline showed a complete lack of respect for basic customer care and human decency. I would strongly recommend avoiding this airline at all costs. STAY AWAY!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
