royalairmaroc.com

1.3
1.3 Based on 121 reviews

...

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Carrie Anne Wright
Formal Complaint Regarding Missing Baggage

Dear Customer Service Team, I am writing to formally escalate my complaint about my delayed baggage, which has now been missing for eight (8) days. Details: - E-Ticket Number: 01473004490504
- Baggage Tag Number: AT615505 I have been staying in a hotel for the past 8 days without my luggage. This situation has caused me significant inconvenience, embarrassment, and additional expenses for basic necessities. Despite numerous attempts, I have been unable to reach your customer care, which has exacerbated the situation. This delay is unacceptable and far exceeds a reasonable timeframe. I kindly but firmly request: 1. Immediate delivery of my luggage, or
2. Urgent confirmation that my luggage is lost, and
3. Prompt processing of compensation in accordance with relevant aviation regulations. If I do not receive a clear update or resolution within the next 48 hours, I will be forced to escalate this matter through formal complaints and regulatory channels. I trusted the company with my belongings and expect a swift and responsible resolution. Please treat this matter with the urgency it deserves. I look forward to your immediate response. Yours sincerely,

1
Date of experience: Jan 05, 2026

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