This has been the worst experience I've had with an airline! My flight was canceled without any notice on November 19th, leading to significant expenses and a two-day delay in getting home. I'm still struggling with the customer support team, who keep finding reasons not to reimburse me. I submitted receipts and invoices for hotels, and even though I could have claimed for meals under the Montreal Convention, I didn't pursue that. They requested a stamped invoice without clarifying from whom it should be. I created one myself for the owed amount, using a watermark in PDF since stamps aren't common in my country, but they dismissed it as fake. As a frequent traveler who flies over 100,000 miles a year and holds a top-tier status with a partner airline, I'm very familiar with the travel process.
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