royalairmaroc.com

1.3
1.3 Based on 121 reviews

...

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julia kröner
DO NOT FLY WITH ROYAL AIR MAROC SAVE YOURSELF THE STRESS If there were 0 starts I would give 0 stars

DO NOT FLY WITH ROYAL AIR MAROC SAVE YOURSELF THE STRESS
If there were 0 starts I would give 0 stars. On my way to my destination they lost the 2 luggages that I checked in. One of them was found 6 days after, the other went missing forever. I kept calling the customer service, which wasn't helpful at all. Now that it's been over 21 days of the luggage missing, I followed all of the instructions on their website to get a refund of what was in the luggage and what I had to buy during my travel, but again it's taking so long for the refund (it's been over 30 days now) and the customer service just says 'they will reply to you as soon as possible'.
When I did the file at the airport for lost luggage there was a queue of 30 people who also lost their luggage, so big chances that the luggage will go missing if you check it in.
If you do fly with them, do not check in any luggage. The flight itself is okay, although some food options were over by the 1st half of the plane, so whoever sits at the back will eat what is left. The staff isn't friendly at all, so it is just an unpleasant flight but okay for the price that I paid.

1
Date of experience: Jan 25, 2026

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