royaldesign.co.uk

4.1
4.1 Based on 681 reviews

...

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Received damaged items + poor customer service

I am extremely upset with my order. The fragile bowls were poorly packaged with just a thin piece of paper, resulting in several items arriving shattered after a long delivery time. There was no bubble wrap for protection, and the same brand of plates I ordered arrived safely packaged. I tried to submit my claim online, but it didn't work, and after 3 days of waiting for a response from customer service, I still haven't heard anything. I strongly advise against using this service, especially for first-time buyers.

1
Date of experience: Dec 02, 2025

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