Review Time
My order never arrived, and I received no confirmation email after my payment was processed! I reached out to the support team for clarification, but there was no response. I strongly advise against using this merchant as they are unreliable! I've had to initiate a dispute with my bank for a refund, which is frustrating, especially during the holiday season.
I am extremely upset with my order. The fragile bowls were poorly packaged with just a thin piece of paper, resulting in several items arriving shattered after a long delivery time. There was no bubble wrap for protection, and the same brand of plates I ordered arrived safely packaged. I tried to submit my claim online, but it didn't work, and after 3 days of waiting for a response from customer service, I still haven't heard anything. I strongly advise against using this service, especially for first-time buyers.
Six months after purchasing a lamp that arrived without a proper charger, and after sending 15 emails with photos and videos, I still can't charge it! Are there even real people working in this company? Does anyone read the emails? Why does it take over a week for a response? They keep asking for the same information without resolving the issue. I cannot recommend dealing with this company.
If I could give this company zero stars, I would. I placed an order in May for delivery in August, but received no updates. After multiple follow-ups, I was told the new estimate was November. They provided vague responses and showed no accountability. They've held my money for months with no concern for the delays or inconvenience. Their solution? Cancel your order. There's no complaints process or accountability. Save yourself the frustration and shop elsewhere.
My order never arrived, and I didn't even get a confirmation email after my payment was processed! After reaching out to inquire about my order, I received no response. I advise against using this merchant; they are unreliable! I've had to open a dispute with my bank for a refund, which is frustrating, especially during the holiday season when I could really use the money.
I ordered what I thought was a small side table, but after months of waiting, I only received the top. I was informed that I misunderstood their website and must pay extra for the bottom! If I wish to return it, they will charge me £150 on top of the £160 I already paid. Their online chat is unresponsive, and email replies take forever, often only answering part of my questions. This feels like a scam.
I ordered a lamp over three weeks ago. The delivery service attempted to deliver while I was at work without options for pickup, and after several attempts, they stopped trying. I requested a refund, but customer service has not responded in over a week.
They reviewed my case after a slight delay, likely due to bank policies. I'm extremely frustrated with the handling of refunds. It's been 8 days since I was told my refund would be processed, yet nothing has happened. Every follow-up yields vague responses with no action. This delay is unacceptable. Customers deserve honesty and efficiency with their money. I urge the company to improve its refund process.
I agree with many others; the service is awful. A chair arrived bent, and parts fell off, likely due to poor shipping. My outreach for a refund has gone unanswered. I strongly advise against purchasing from them. It's better to buy directly from the manufacturer for better quality and support.
I ordered a set of plates for my wife's birthday, and we were excited. However, when the box arrived, 4 items were smashed, and nothing was protected. I contacted customer service and received an automated response stating I would be contacted within 48 hours, but I've heard nothing since. If any representative reads this, please contact me ASAP for a replacement!
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