In the past week and a half, I’ve had an absolutely awful experience with Royal Mail. I ordered three items from eBay—one of which was a £180 laptop, purchased with secure tracking. This laptop, which I urgently needed for work after my old one broke, completely vanished after Royal Mail collected it from the seller. No updates, no delivery, no idea where it is. The seller is just as baffled.
On top of that, I ordered some smaller items—cables and other things—and guess what? No tracking updates, no deliveries. Three separate items, all lost in Royal Mail’s black hole. I tried calling their customer service—over 50-minute wait just to speak to someone. How is this acceptable?
Frankly, I’m scared to order anything that ships with Royal Mail again. They’ve gone downhill—how can they lose items so easily and leave us without answers? I’m done trusting them. If you value your items and sanity—avoid Royal Mail. They’re finished.
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Royal Mail is the UK’s designated Universal Postal Service Provider, supporting customers, businesses and communities across the country. We are the only company that has the capability to deliver a ‘one-price-goes-anywhere’, six-days-a-week service on a range of letters and parcels to more than 29 million addresses across the UK. General Logistics Systems (GLS), our European parcels business, operates one of the largest ground-based, deferred parcel delivery networks in Europe.See more