Updated: Raised a complaint and my ring was delivered today despite the app saying it had been picked up by someone else.
Sent my wedding ring ro be repaired. Company have repaired it and posted it via royal mail tracked service. I checked with royal mail app and they said that it was collected from the delivery office by a someone that doesn't live in our building. So does this mean royal mail have tried to deliver to wrong address and left a card there? No clue but my wedding ring is now gone and I've had to raise a complaint. Absolutely gutted and can't believe this. So angry.
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