Royal Mail Business Customer.
The WORST customer service system possible.
Since "merging" with parcel force i have lost my account manager, so finding anything out is impossible, nobody wants to help and just give you different numbers to call, and sometimes, those numbers send you right back to the agents you just spoke to!!!! They never sent me a price list for click and drop services, first invoice arrives and they are charging me £4.80 for 2nd class signed for SMALL PARCEL - THATS MORE THAN THE POST OFFICE - and we are a business sending out 100 small parcels per week. My direct debit was not transferred during migration so after first invoice came and wasn't automatically paid my account was suspended, It took 10 days and over 15 phone calls to get the account reactivated, I had to send 4 DD mandates to different links, and after the last one finally worked, it still didnt unlock my account, i had to ring someone else who then simply pressed "unlock" on their end....Why is this not automated?! Now, we are trying to use the OBA services, and when we click on ACCESS YOUR OBA the link never loads, so we cannot see our past invoices, due to a website BUG on RM system. Most staff ive spoken to have been nice, but frustrated with their own system, which seems massively overcomplicated for business customers who have come from Parcelforce especially. Absolutely rubbish and a massive waste of our time. Unfortunately we don't have an alternative to RM as their delivery service is generally very good, but the service we are getting as migrated business customer is a joke. Hire more staff, give all business customers an account manager and don't scam me by not telling me a price list and then charging me £1.50 more than people using your public site, which is what we have had to use for the past 2 weeks. Joke.
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Royal Mail is the UK’s designated Universal Postal Service Provider, supporting customers, businesses and communities across the country. We are the only company that has the capability to deliver a ‘one-price-goes-anywhere’, six-days-a-week service on a range of letters and parcels to more than 29 million addresses across the UK. General Logistics Systems (GLS), our European parcels business, operates one of the largest ground-based, deferred parcel delivery networks in Europe.See more